Refund & Cancellation Policy
Full 30-day money-back guarantee on all ScreenEngine software licenses. Clear, honest terms for subscriptions and AI generation credits.
30-Day Risk-Free Evaluation
Dedicated customer activation support and immediate refund processing.
30-Day Evaluation Period
Immediate Card Reversals
Zero Hidden PenaltiesGuarantee Provisions
Complete rules regarding refunds, subscription pauses, and unused credit packs.
1. 30-Day Money-Back Guarantee
If ScreenEngine does not operate satisfactorily on your Windows 10 or 11 workstation, you are entitled to a 100% full refund within 30 calendar days of initial license purchase. No complex questionnaires required.
2. Subscription Cancellations
Monthly subscriptions ($9.99/mo) can be cancelled or paused at any point. Cancellation takes effect at the conclusion of the active billing cycle with no subsequent automated renewals.
3. AI Credit Balances
Purchased AI motion credits that remain completely unused are 100% refundable within 14 days of purchase. Partially consumed credit packs are refunded on a prorated basis according to unexpended credits.
How to Request Your Refund or License Support
Send an email with your purchase order number to support@screenengine.app. Our technical desk verifies transactions and initiates full credit card or payment processor reversals within 24 business hours.